JERRY: Well, [he] said he was waiting about two hours. Seemed a little put out.
KRAMER: Oh, was he? Was he ? I guess the cable man doesn't like to be kept waiting.
In the space of seven days I received approximately 21 phone calls that changed the way I view the world. Well, maybe not the whole world, but having a computer technician call me between two and four times a day for almost seven days straight did make me think long and hard about customer service.
I had always assumed that spending hours waiting for a computer technician was one of life's certainties, along with death, taxes, philandering politicians, and never finding a taxicab in the rain.